During China’s recent 618 e-commerce shopping festival, the Chayora Data Center Operations team showcased their exceptional skills 
and seamless collaboration, ensuring the smooth operation of client businesses and earning high praise. We are honored to have Jia Xu – Senior Manager, Data Center Operations, Xu Heng – Chief Engineer – HVAC, Sarah Zhang – Asset and Development Manager, and Shift Leaders – Zhang Guiyang, and Teng Yong share insights about the behind-the-scenes efforts during the 618 Critical Protection period, the second largest shopping day in China, and give a voice to the Operations professionals, who collaborate and pursue excellence.
Ensuring Success with Comprehensive Support
Q: Can you share how Chayora’s data center maintenance team ensured everything was foolproof during the 618 Critical Protection period?
Jia Xu: “The 618 Critical Protection was a commitment to our clients and a comprehensive team examination for Chayora. To ensure everything was foolproof, we formed a secondary support team, frontline security team, manufacturer support team, and logistics support team. Each team worked closely together, conducting preventive maintenance, manufacturer inspections, key equipment performance tests, rotational tests, parameter checks, backups, and special safety inspections. Every task was carried out meticulously, with detailed records. Preparation began two months in advance, with every member’s contribution ensuring stable client operations during the critical period.”
Behind the Scenes Heroes Ensuring Worry-Free Operations
Q: Can you share the HVAC-related work and key achievements during this year’s 618 Critical Protection event?
Xu Heng: “I joined Chayora in October last year and was responsible for HVAC system maintenance. This year’s 618 Critical Protection event highlighted Chayora’s expertise in design, efficient construction, and safe maintenance. We prioritized the event from comprehensive planning to strict execution, ensuring its success. For HVAC, we began two months prior with safety checks, fault handling, risk assessments, and preventive maintenance and testing of key equipment. Optimizing system operation in anticipation of increased activity during the event, manufacturers provided robust technical support, and onsite presence addressed any sudden issues. Frequent inspections by engineers and manufacturers ensured the safety and stability of equipment.”
Q: As a logistics team member, what experiences and insights can you share from the 618 Critical Protection event?
Zhang Saiyi: “With the event’s successful conclusion, our logistics team is honored to have participated. We prepared materials, including site setup and medical supplies, ensuring adequate resources during the event. Efficient communication and coordination with various departments provided a great experience for all participants.”
Q: What challenges did your team face during the 618 Critical Protection period, and what lessons were learned?
Zhang Guiyang: “This event highlighted Chaoyora’s meticulous organization, system stability, and emergency management. Before the event, engineers inspected and maintained key equipment, identified potential risks, and implemented control measures. During the event, Ops teams inspected our data centers every two hours, monitoring temperature, humidity, and power to ensure normal equipment operation. Engineers and leaders formed a Critical Protection team for 24/7 duty, ready to respond to emergencies. Post-event, the team demonstrated responsibility and action, providing top-notch service.”
Q: What essential experiences and progress can you share from the 618 Critical Protection work?
Teng Yong: “Reflecting on the 618 Critical Protection event, I witnessed significant progress in our team. Before the event, we focused on details and improved plans, conducted four targeted drills, and enhanced emergency response capabilities. Comprehensive training by engineers boosted professional skills. Communication and collaboration were smooth during the event, with quick responses to issues. Increased inspection frequency ensured thoroughness and key equipment was documented for analysis. Immediate handling of abnormal situations ensured swift response.”
Pursuing Excellence, Achieving Mutual Success
The Chayora maintenance team will continue to maintain high efficiency, and improving service quality. In future Critical Protection events, we will leverage our strengths, enhance communication and collaboration, and ensure successful and smooth operations.
“During this Critical Protection event, we deeply understood the importance of communication and collaboration. Whether with clients, internally, or manufacturers, we must be thorough and meticulous. We will continue our diligent and efficient work culture, maintaining teamwork and a positive atmosphere to tackle future challenges and ensure stable client business operations.” — Jia Xu – Chayora Senior Manager, Data Center Operations
We applaud the Chayora team. Their outstanding professionalism and responsibility form the core foundation of high-quality services and are crucial to safeguarding their clients’ businesses.